Skip to the content
FamilyLineGuide
Text size

Write to us

Email us

[email protected]
A person reads every message. We usually answer within a few working days, and a busy week can slow us down.

Use the form

The form under these cards goes to the same inbox. Pick a topic, add your email so we can reply, and write a sentence or two.

Send a correction

Tell us which page and which sentence, and what you saw on your own phone. We fix it and change the date on the page.

Make a privacy request

Say what you would like us to do: see, correct or delete what we hold, which is mostly contact messages. Use the same email address you wrote from.

Answers before you write

Can you tell me who is calling?

No. We cannot look up who owns a number or say whether a specific number is a scam.

I lost money. What now?

Call your bank or card company straight away and report it at reportfraud.ftc.gov. We cannot recover money or give legal advice.

What will you never ask for?

Passwords, card numbers or Social Security numbers. Please do not send them.